Web Product Management
Senior Business Systems Analyst in the Enterprise Content Management (ECM) practice at Ironworks Consulting with over eight years experience providing portal, Web content management, and collaboration solutions.
Ironworks Consulting, 2010 – Present
Oracle WebLogic Portal & Autonomy TeamSite: www.capitalone.com, 5/10 - present
- Proxy product owner and lead Ironworks analyst for the WWW Replatforming project charged with migrating www.capitalone.com to WebLogic Portal.
- Responsible for reviewing business requirements, writing agile user stories, leading sprint planning, and maintaining the product backlog.
- Act as point person for a geographically disperse team of over 30 testers and developers across 2 daily scrum meetings.
- Perform ongoing functional, integration, and user acceptance testing to ensure the solution delivered meets business intent.
- Conceptualized and helped design a custom configuration tool that sits atop the Virtual Content Repository (VCR) - decreasing operational costs and increasing speed to market.
- Managed integration relationships with other internal systems including Visual Sciences Web analytics, TeamSite content management, and MetaTagger metadata modeling.
Dominion Resources, 2003 - 2010
SharePoint Portal: DomNet, 1/09 - 5/10
- Technical lead for the intranet redesign project that improved the overall user experience by increasing employee task success rate from 84 to 90% and decreasing average task durations by 40%.
- Managed integration efforts with Active Directory, LDAP directory, and infrastructure teams to provide an enhanced personnel directory using SharePoint My Sites.
- Implemented WebTrends SmartSource Data Collector for more robust Web analytics beyond the standard site usage reports.
- Applied enterprise taxonomy and provided SEO best practices to content owners based on new SharePoint Search and metadata properties.
- Designed reusable SharePoint workflows, page layouts, and content types as well as custom Web Parts that connected to various data sources including Oracle, XML, and RSS.
- Presented new site to executive stakeholders, IT and Employee Communication leadership teams, as well as the communication specialists from Dominion’s diverse lines of business.
- Managed post-go-live defects, usability enhancements, and minor releases.
Microsoft Office SharePoint Server 2007: MOSS, 5/08 - 5/10
- Lead business systems analyst for the enterprise implementation of SharePoint platform that receives between 75,000 and 125,000 requests per working day – approximately 90% of which are for DomNet content.
- Worked with half a dozen unique business areas to setup more than 30 site collections and sites for personal, team, and organizational collaboration as well as executive dashboards and knowledge management sites.
- Provided the platforms prescribed uses, detailed user stories, business requirements collection process, and the initial governance model.
- Built and presented dashboards to IT leaders and C-level executives of Dominion’s Generation business unit.
- Acted as SharePoint evangelist throughout the organization, promoting collaboration concepts and presenting targeted opportunities to leverage the platform.
Java & Interwoven TeamSite: www.dom.com, 4/08 - 5/09
- Partnered with the business and Web team to collect requirements and define all functional components of the new website leveraging jQuery for front-end animations and an existing JSP template architecture for page structure.
- Designed a new content management process using the Interwoven TeamSite CMS that promotes Web standards and streamlines the content creation process.
- Led change management efforts and client training following the ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement).
- Industry insider, E SOURCE recently recognized Dom.com among the Top Ten Utility sites in the U.S. and Canada.
BEA WebLogic: my.dom.com, 6/05 - 4/08
- Developed BEA WebLogic Portal applications and Java Web Services to reduce call center costs by migrating key functionality to the Internet.
- Provided production support for Web Services including the creation of database tables and SQL queries used for error logging and usage reports.
- Used the Six Sigma methodology to enhance the seamless deployment process which allowed for scheduled system enhancements to be pushed to production with no system outages or impact to end users, increasing overall system uptime.
Education
University of Virginia McIntire School of Commerce, 2009
- Master of Science in the Management of Information Technology
Virginia Commonwealth University School of Business, 2005
- Bachelor of Science in Information Systems, Minor in Political Science
Awards and Certifications
ADKAR Change Management, 2009
- Certified in the change management process in accordance with Prosci methodologies.
Key Contributor Stock Award, 2007 - 2009
- Selected by executives for contributions to Dominion’s long-term success.
Six Sigma Blue Belt, 2007
- Certified in the use of Six Sigma methodologies and quality management tools.
Commonwealth Autism Services Volunteer of the Year, 2006
- Designed and developed Web presence as well as provided ad-hoc technology support.
Microsoft Imagine Cup Software Design Competition: U.S. Champion, 2005
- Managed three-man team that developed a Tablet PC learning system for early childhood handwriting instruction. Placed in top seven of Imagine Cup World Finals held in Japan.